Dpd uk how can we help

And you can use our UK Virtual Address when shopping online! To find out more, click the Parcel Wizard button. Parcel Wizard. Visit us on:. Covid - Click here for latest updates. Help Toggle navigation. From : Please Select Link Box FAQ.

The driver will do everything they can to get your attention when you're at home, but sometimes you'll still miss each other. See where the driver left your 'sorry we missed you' card , and then select the redelivery or collect option you'd prefer. The driver wont be able to make it back to you today; but you can change the delivery date then arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up.

We look forward to seeing you! Choose from one of our 2, local Pickup shops and we'll have your parcel ready for you by midday tomorrow. View the latest postcodes affected for UK deliveries here. Help Help. Help Not going to be in? Get my parcel anyway That's fine, we will automatically try to leave your parcel with your neighbour if you're not in. Before contacting us with a billing query, please check your quote to ensure that the product and service used has been specifically quoted for.

How do I make a claim? Following loss or damage to a consignment, you may wish to make a claim for the value of the goods. The claim must be logged within 14 days of the date of dispatch and a formal claim must be made within 28 days. If you have not received a claim form, please contact Customer Services on If our driver has left a collection card like the one shown above, you can enter the calling card number which is located in the circle highlighted.

View the latest postcodes affected for UK deliveries here. How Can We Help? Answers to your questions here. Not going to be in? Deliver my parcel anyway How can I change my delivery address? How can I change my 1 hour delivery slot? How can I collect my parcel? Expecting a parcel?

When will my parcel arrive? What's my parcel number? How can I change my delivery? Can I confirm my changes? Missed a delivery How can I rearrange my delivery? I was in, the driver hasn't been Can the driver come back?

Deliver my parcel anyway.